Backcountry(Climbing/Hiking/Camping/Trekking), Any Other Outdoors
Return Policy
If you would like to return or exchange an item purchased on www.snowverb.com.au, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange, Items must be returned in new & unused condition, with tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items, customers will be only responsible for the return/exchange shipping fees, no additional fees applied like: Restocking fee.
Snowverb.com.au reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.au
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-60%) products are final and cannot be returned or exchanged.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, we will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. A maximum of one exchange per item will be allowed.
Initial exchange of items are shipped free of charge.
If a second exchange is required, the customer will incur an additional shipping charge of A$26.99.
Defective Items
If an item is received damaged or defective, please contact customer service immediately.
Great product, 0 degrees for hours on the mountain and was completely dry and warm.
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_kaseyharris_
Thumbs up
Best pants Ive ever owned. Even on the coldest days on the mountain, just a light layer underneath, keeps me very warm. Nice and roomy without being too baggy. The bottoms are large enough to fit over my boots with ease, but not too big where they drag on the ground. Pockets are perfect to keep items secure.
B
Bella R.
Warm and comfortable
These pants are fantastic for those who have to be out in the elements or want to play outside in elements for long time They are great pants! Highly recommend.
R
Ruby
Very warm and useful
They fit perfect and I cant wait until our first snow fall to put them on and go play out in the snow! I bought as something comfy to quickly pull on so I could jump up and go outside to play with the Friends!
s
stellaa_xo
Fit great
Everything I could've asked for out of these pants. I never felt the need for additional layers underneath these pants and stayed warm, without sacrificing comfort or range of motion, all day on the slopes. The zipper in between the legs was perfect on days that were a touch warm or when we went inside for a break. Great pockets throughout.
