If you would like to return or exchange an item purchased on www.snowverb.com.au, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange, Items must be returned in new & unused condition, with tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items, customers will be only responsible for the return/exchange shipping fees, no additional fees applied like: Restocking fee.
Snowverb.com.au reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.au
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-60%) products are final and cannot be returned or exchanged.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, we will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. A maximum of one exchange per item will be allowed.
Initial exchange of items are shipped free of charge.
If a second exchange is required, the customer will incur an additional shipping charge of A$26.99.
Defective Items
If an item is received damaged or defective, please contact customer service immediately.
Bought these for my partner before a week of skiing in Canada. Wore them everyday over 5 days and they're as new. They keep you warm. Better value for us non skiiers to just buy these rather than hire them. Might even wear them out to town.
S
Simi
Great pants
These came in just in time for record snow in south Louisiana! I wore these with leggings underneath with wind chills in the teens and blizzard snow. I did not feel cold at all and the snow did not get through the fabric. Stretchy and sleek looking pant. Im 57 and 145 pounds and the Large fit perfectly. Highly recommend!!
G
Gabriella
Great quality for the price!
I used the sizing chart and it was accurate for me. At first, I was worried that it was going to be too big. It looked like it wasnt going to fit, but the inside has snaps as well (around the waist), so that helped and it was actually a lil snug. I had thermal wear underneath.
K
Karyn
Really good product
I never take the time to write reviews but I thought I should share how good these pants were. The quality was so good apart from being thick, comfy, and water resistant. It also fit perfectly but I got 2 pairs (one for my friend who is about my size)
K
Kenneth
warm
Me parece buen producto, ya lo haba comprado, pero esta vez equivocaron la talla solicite CH y enviaron XL, estoy en el proceso de devolucin espero no tener problemas para el reembolso y poder comprar otro pero ojal no equivoquen la talla
