If you would like to return or exchange an item purchased on www.snowverb.com.au, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange, Items must be returned in new & unused condition, with tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items, customers will be only responsible for the return/exchange shipping fees, no additional fees applied like: Restocking fee.
Snowverb.com.au reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.au
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-60%) products are final and cannot be returned or exchanged.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, we will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. A maximum of one exchange per item will be allowed.
Initial exchange of items are shipped free of charge.
If a second exchange is required, the customer will incur an additional shipping charge of A$26.99.
Defective Items
If an item is received damaged or defective, please contact customer service immediately.
This snow suit is a must have for all the cool girls. I love it, it’s warm, light weight, made well, practical & great for the price. The Snowpants are great and keep snow out of your boots. I ordered a size M and i’m 5’7 135 lbs. I’ve gotten so many compliments as well
M
Michael
Warmth and stylish
Ski: on a sunny or snowy day in Colorado kept me warm and toasty. I skied in 2 degrees and was comfortable with base layer and sweater. On the warmer days open vents and was perfect. The pants were a great fit. Great pockets.
T
Tasha
Super cute ladies!
Fit perfect I am 5'9 size 163lbs bought medium. Super cute and stylish high-quality, highly recommended
K
Keith
Great buy!!!!
Bright and durable. Kept me dry and warm the entire time. All day wear. Definitely biggest bang for your buck in my opinion. The adjustable waist straps keep the pants up the whole time, and the jacket has lots of pockets and options to hold phone/cards/etc. Definitely recommend!! For reference I’m usually a small (5'3) 115lbs. Fit was perfect with room.
A
Alexey
Awsome snow gear!
Soo looking forward to wearing this snow gear sledding & hiking this winter! Fits great and very adjustable!! Super excited!!
