If you would like to return or exchange an item purchased on www.snowverb.com.au, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange, Items must be returned in new & unused condition, with tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items, customers will be only responsible for the return/exchange shipping fees, no additional fees applied like: Restocking fee.
Snowverb.com.au reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.au
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-60%) products are final and cannot be returned or exchanged.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, we will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. A maximum of one exchange per item will be allowed.
Initial exchange of items are shipped free of charge.
If a second exchange is required, the customer will incur an additional shipping charge of A$26.99.
Defective Items
If an item is received damaged or defective, please contact customer service immediately.
The suit got here in time for the rain and snow. Nephew works out in it and these kept him protected from both and he stayed warm.
L
Levi
Perfect ski set
This was perfect for my first experience with snow. Kept me dry when I rolled around in the snow. Pair with waterproof boots and gloves to have fun on the snow with my kids!
W
William
Nice
Bought these for my son for Christmas as he lives in Iowa on a small acreage and needed something to wear in the winter when it is so bitterly cold and has to go out and feed his animals. Fit was great and materialwas nice and heavy and he said it really kept him warm. Size was right on and he really liked the suit.
E
Erica
Great fit and good deal
It had a light feel. Not heavy, very comfortable to wear. Something to wear in chilling weather. Anything colder. Be sure to layer up a bit more. Other than that. Great price. And deal 😁
