If you would like to return or exchange an item purchased on www.snowverb.com.au, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange, Items must be returned in new & unused condition, with tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items, customers will be only responsible for the return/exchange shipping fees, no additional fees applied like: Restocking fee.
Snowverb.com.au reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.au
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-60%) products are final and cannot be returned or exchanged.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, we will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. A maximum of one exchange per item will be allowed.
Initial exchange of items are shipped free of charge.
If a second exchange is required, the customer will incur an additional shipping charge of A$26.99.
Defective Items
If an item is received damaged or defective, please contact customer service immediately.
i like this ski suit. I went skiing last 2 weeks.it's very warm highly recommended！
J
Jessica
Great Set for Winter
This set was great for winter. I loved that it came with snowpants! The design was gorgeous. It was heavy and thick too to keep my daughter warm for winter. She loves this coat. The snowpants also come with suspenders which was great while we were ice fishing or skiing. This coat is great for outdoor sports.
R
Rebecca
Great quality
I was very impressed with the quality , keeps you warm , true to size. I'm 5'7, 158lbs.medium fits perfectly.Looks really nice on . Is not heavy and keeps you warm and dry. Love it!
A
Ariana
Love it so far!
My husband got me this for this winter. Tried it on and it fit perfectly! A little long but with boots it’ll be perfect! I’m 5’11 and 122 lbs and got a small. Will be trying it out this winter.
K
Kenneth
Really warm and good fit
I love the coat. It has lots of features and handy pockets. Pants are comfy and warm
