If you would like to return or exchange an item purchased on www.snowverb.com.au, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange, Items must be returned in new & unused condition, with tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items, customers will be only responsible for the return/exchange shipping fees, no additional fees applied like: Restocking fee.
Snowverb.com.au reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.au
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-60%) products are final and cannot be returned or exchanged.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, we will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. A maximum of one exchange per item will be allowed.
Initial exchange of items are shipped free of charge.
If a second exchange is required, the customer will incur an additional shipping charge of A$26.99.
Defective Items
If an item is received damaged or defective, please contact customer service immediately.
I bought this coat for a trip to Iceland. It was warm and kept me dry! We did a glacier hike and visited many waterfalls and I was dry the entire time. Highly recommend. I bought and xl and by the time the trip came I had lost 40 Lbs. Glad it was a little large as I was able to comfortably wear a base layer and sweatshirt.
D
Dejong
Good jacket
I ordered this for our family vacation to Winter Park, CO in January. It fit true to size, looks great and the durability held up for the entire trip. It was fitted but was easy to move around in.Highly recommend!
J
Ji
Perfect
This has been one of my best winter purchases. For how expensive jackets like these are, this one is a steal! I love how cozy and warm
J
Jung
So warm
After reading the reviews, I decided to take a chance on this jacket and so glad I did. The fit is great, the jacket is great quality and it's so warm.
G
Guahk
Wonderful
It fits well except across the shoulders is tight. Recommend getting one size larger for shoulder room.
