If you would like to return or exchange an item purchased on www.snowverb.com.au, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange, Items must be returned in new & unused condition, with tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items, customers will be only responsible for the return/exchange shipping fees, no additional fees applied like: Restocking fee.
Snowverb.com.au reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.au
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-60%) products are final and cannot be returned or exchanged.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, we will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. A maximum of one exchange per item will be allowed.
Initial exchange of items are shipped free of charge.
If a second exchange is required, the customer will incur an additional shipping charge of A$26.99.
Defective Items
If an item is received damaged or defective, please contact customer service immediately.
It fits me which it’s good thing for the price it was
K
Karen
Fits well! Got the job done!
OK so I’m 5'6'' and 140 pounds and I got a size medium. The ski jacket and pants fit very well with enough space for me to move my arms and legs around. I stayed warm snowmobiling and snowboarding! I got many compliments!
T
Tania
Great product!!
Honestly, this set is great for the price! I’m going snowboarding next week so I wanted something quick and cheap! I got a size small and it fit perfectly, I’m 100lbs and 5’1. Definitely recommend!!
T
Tina
Fits great
This set is amazing! I am 5’10” 175lbs, athletic build (pretty even top to bottom), ordered a large and the fit is perfect. This is not thick and bulky which I like. There’s room for a sweater but I usually just wear thermals underneath. It should travel well, doesn’t wrinkle.Haven’t had it out yet but my favorite feature is good amount of the pockets. They are also big and deep. I can put the wallet, lip palm and mobile phone into them. That was a nice surprise.
M
Millie
excellent quality
Purchased a size small for my 16 year old daughter. The jacket and pants both fit great with a little room to grow. The quality seems excellent for the price!
