If you would like to return or exchange an item purchased on www.snowverb.com.au, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange, Items must be returned in new & unused condition, with tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items, customers will be only responsible for the return/exchange shipping fees, no additional fees applied like: Restocking fee.
Snowverb.com.au reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.au
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-60%) products are final and cannot be returned or exchanged.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, we will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. A maximum of one exchange per item will be allowed.
Initial exchange of items are shipped free of charge.
If a second exchange is required, the customer will incur an additional shipping charge of A$26.99.
Defective Items
If an item is received damaged or defective, please contact customer service immediately.
I LOVE THIS JACKET!!! The quality is excellent, and the seam work is exceptional. The color I chose is red and it is very nice!
B
Butler
Nice
Overall the jacket looks nice and fits great. I haven't had any rain to test the waterproof factor. It was able to keep me nice and toasty in the cold weather. Good value for the money.
W
Wu
Gift purchases
I love this jacket and it was a good purchase for my first time going on a snow trip. Recommended this jacket to my cousins and they got one as well
G
Garvey
Very Warm and Comfortable
I ordered this jacket in small and medium as I have not worn this style coat in a long time and wasn't sure which would fit best. I ended up going with the medium as the sleeves on the small were too short. I am 5'4", 135Lbs and female. The medium fits well with everyday street clothes or base layer and bibbed snow pants. My first day out with it for ski club was windy and wet snow. This coat kept me dry and very comfortable. Also, the number, placement and size of the pockets are great and the color pictured is very accurate.
