If you would like to return or exchange an item purchased on www.snowverb.com.au, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange, Items must be returned in new & unused condition, with tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items, customers will be only responsible for the return/exchange shipping fees, no additional fees applied like: Restocking fee.
Snowverb.com.au reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.au
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-60%) products are final and cannot be returned or exchanged.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, we will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. A maximum of one exchange per item will be allowed.
Initial exchange of items are shipped free of charge.
If a second exchange is required, the customer will incur an additional shipping charge of A$26.99.
Defective Items
If an item is received damaged or defective, please contact customer service immediately.
Product arrived timely and was packaged nicely. At first I thought the material was thin but it was used to go snow tubing in 20 degree weather. Stayed warm and dry.
M
MICHAEL
great jacket
This jacket is not too heavy to wear, but it keeps you warm. I love the style, and color. It has many great pockets. It is also waterresistant, wind resistant. Overall, I am very happy with with this purchase.
L
LeighAnne
Great suits - for well, warm, kept me dry
suits is great - used it for skiing and it kept me warm and dry.
l
laura
Perfect for a skii trip
I went skiing for the first time this past winter using these clothes and it was perfect, I was never cold, I could move as I wished and the colors look great in pictures. Just need a nice pair of gloves and socks to complete the outfit!
