If you would like to return or exchange an item purchased on www.snowverb.com.au, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange, Items must be returned in new & unused condition, with tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items, customers will be only responsible for the return/exchange shipping fees, no additional fees applied like: Restocking fee.
Snowverb.com.au reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.au
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-60%) products are final and cannot be returned or exchanged.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, we will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. A maximum of one exchange per item will be allowed.
Initial exchange of items are shipped free of charge.
If a second exchange is required, the customer will incur an additional shipping charge of A$26.99.
Defective Items
If an item is received damaged or defective, please contact customer service immediately.
I love this set.The quality is good and it keeps out winter snow and wind. Don’t hesitate to buy this. Would recommend to a friend
c
charles
Kept me warm this winter
With a couple layers underneath and this on top, I did many jobs in the lot at my job for long time periods and never got cold in way under below freezing weather. Held up with many chemicals getting on it and stitching held up great.
C
Cody
well made
seem to be well made and size was spot on did shrink up a little after washing and drying but still fits with extra room for clothing underneath
S
Sam
Great quality
I bought these for my dad for winter. He loves them. They are made with great material and will last a long time. Well worth the price.
Y
Yao
Good quality and fit greatly
I received it today. First time I buy snow pants for my son that I dont need to get resized.The jactet are also well made. Good quality.
