If you would like to return or exchange an item purchased on www.snowverb.com.au, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange, Items must be returned in new & unused condition, with tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items, customers will be only responsible for the return/exchange shipping fees, no additional fees applied like: Restocking fee.
Snowverb.com.au reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.au
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-60%) products are final and cannot be returned or exchanged.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, we will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. A maximum of one exchange per item will be allowed.
Initial exchange of items are shipped free of charge.
If a second exchange is required, the customer will incur an additional shipping charge of A$26.99.
Defective Items
If an item is received damaged or defective, please contact customer service immediately.
I ordered the medium for my gf but should have gotten her the Small. Worked ok with a waist drawstring though. The SMILEY FACE color was great for her. They held up great after washing several times and several days worth of 7-8hrs of skiing. They are washed and ready for go next season. Highly recommend!
S
Sherry
Came In Immediately!
If your looking for last minute snow pants look no further! These came in 3 days, they were great quality, fully waterproof. I sat in the snow a lot during learning how to snowboard and never did the wetness seep through onto my under pants. They were very comfortable and easy to get on and off. True to size, and are able to fit pants underneath!
H
Ha
Very Impressed
The snow pants were the exact size I ordered. Great quality and price. Very comfortable and warm. Definitely recommend them.
A
Ashleigh
GREAT SNOWBOARD PANTS!!!
Super cute snowboard pants. Kept me warm and dry throughout the week. Great fit and love the baggy look. Wiped clean.Moved comfortably for skiiing and boarding and even used these for a hike. Well made. Love the deep pockets.Decent price.
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Sarah-Rose
Stayed dry the entire time.
Bought these for my height challenged friend . They arrived fast for our snow trip. She's never been tripped over for snow pants being too long anymore.Great fit and durable fabric. These were perfect while snow skiing. They dried well and kept clothing under the snow pants dry the entire ski trip.
