If you would like to return or exchange an item purchased on www.snowverb.com.au, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange, Items must be returned in new & unused condition, with tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items, customers will be only responsible for the return/exchange shipping fees, no additional fees applied like: Restocking fee.
Snowverb.com.au reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.au
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-60%) products are final and cannot be returned or exchanged.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, we will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. A maximum of one exchange per item will be allowed.
Initial exchange of items are shipped free of charge.
If a second exchange is required, the customer will incur an additional shipping charge of A$26.99.
Defective Items
If an item is received damaged or defective, please contact customer service immediately.
I love this coat looks very good on me and no one else has it in my town and i will be ordering another color and one for my daughter thank you soo much I love it
T
Tukapua
Excellent for Winter Sports!
Bought this for snowboarding trip, and it kept me very warm and dry. Loved the soft lining and tons of zippered pockets. Surprisingly lightweight, yet durable. Love it!
B
Batterham
Excelente Compra
Producto que supero mi expectativa y muy cmoda y para el invierno est genial y volvera a comprarla pero en otro color para hacer la coleccin
S
Shields
True to size
Great price for this jacket. I havent worn it out and about yet ,however upon trying it on it seems like its going to be a nice winter jacket. It also seems to be of good quality. Doesnt have a bulky feeling when wearing, also sizing of the jacket seems to be on point. It will be easy to have a hoodie or sweater underneath and still be comfortable to zip it up.
