If you would like to return or exchange an item purchased on www.snowverb.com.au, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange, Items must be returned in new & unused condition, with tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items, customers will be only responsible for the return/exchange shipping fees, no additional fees applied like: Restocking fee.
Snowverb.com.au reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.au
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-60%) products are final and cannot be returned or exchanged.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, we will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. A maximum of one exchange per item will be allowed.
Initial exchange of items are shipped free of charge.
If a second exchange is required, the customer will incur an additional shipping charge of A$26.99.
Defective Items
If an item is received damaged or defective, please contact customer service immediately.
Went to Alaska to a ski resort. The Pants and jacket kept me very warm. Was not too Constricting perfect fit. Would highly recommend. The jacket had plenty of pockets to put room keys, wallet and lift pass or anything else.
n
nancy
So warm
Great product! I had not problems with this item. I wore it last week on my first ski trip. Kept me warm and dry, I did wear thermal underwear but I sweat a little bit.
I would definitely buy again
J
Jess
Great item.
This arrived much sooner than the quoted date. The seller was straight to communicate to check size and although i think a large jacket would be better for my size, the seller was sure to check. On the slopes today in —13 and I was warm, dry and comfortable with a couple thin layers underneath.
M
Meagan
Super beau
Tres confortable et belle couleur assez chaud pour jouer dehors toute la journée
M
Michael
Perfect snow outfit
Received this yesterday and I’m excited to try it next week. Everything was as described and sizing was accurate
