If you would like to return or exchange an item purchased on www.snowverb.com.au, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange, Items must be returned in new & unused condition, with tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items, customers will be only responsible for the return/exchange shipping fees, no additional fees applied like: Restocking fee.
Snowverb.com.au reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.au
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-60%) products are final and cannot be returned or exchanged.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, we will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. A maximum of one exchange per item will be allowed.
Initial exchange of items are shipped free of charge.
If a second exchange is required, the customer will incur an additional shipping charge of A$26.99.
Defective Items
If an item is received damaged or defective, please contact customer service immediately.
I followed the size chart and the fit was excellent. They are super fun and comfy! The have a nice stretch to them and the material feels great! I wore them once and ordered another pair in a different color!
G
Gordon
Recommend!
Absolutely love these pants! I'm 5'9" 160lbs I have bigger thighs. I love how these fit. The mediums fit nice and it also hides my stomach pouch a little more haha. It's suits my style and it's comfy and perfect to work in! Highly recommend.
W
West
Perfect in every way
These are such a great fit. Comfortable. Weight of the material just right. Length is perfect. Buying more!
K
Khisa
Just what I was looking for.
I got these today and tried them on right away. PERFECT. Just what I was looking for. I immediately got back online and ordered a 2nd pair. I ordered a Medium.
B
Barwood
Love them
I was a little skeptical buying pants online. However, when I revived them I was surprised oh how nice they look and feel. They also fit very well. Really happy with the purchase.
