If you would like to return or exchange an item purchased on www.snowverb.com.au, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange, Items must be returned in new & unused condition, with tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items, customers will be only responsible for the return/exchange shipping fees, no additional fees applied like: Restocking fee.
Snowverb.com.au reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.au
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-60%) products are final and cannot be returned or exchanged.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, we will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. A maximum of one exchange per item will be allowed.
Initial exchange of items are shipped free of charge.
If a second exchange is required, the customer will incur an additional shipping charge of A$26.99.
Defective Items
If an item is received damaged or defective, please contact customer service immediately.
I first received these as a gift and fell in love with them while ice fishing and working in the cold. I bought a second pair as a back up and want a third pair in black already. Zip up pockets are great for keeping your wallet,phone and keys safe while engaging in winter activities.
K
Kingcook
Perfect fit
I am 510 and 170 lbs and have had a hard time finding ski pants that would fit perfectly till now. These are the best fitting ski pants Ive ever bought. The material seems to be good quality too. Highly recommend.
C
Cordeschi
Good quality
I wear these out snowshoeing and they keep me warm. I don't have to over dress! They are soft and flexiable.
Pockets are all in the right places and are a good size.
J
Jeo
Really warm!
Bought these for our ski trip. True to size fit, insulation is great, comfortable, the lining is warm.
C
Chivers
Good quality
First off, the water proofing is amazing. Nothing like it that I've come across. Secondly the fit is great, I ordered the smallest size and usually I'm 5'12 , 102lbs and these pants fit exactly as expected. The lining is nice, maybe not as nice as the pure fleece lined pants but still keeps the cold at bay. The zippers are great quality and the pockets are deep. Great pants overall
